How to Get Everyone in Your School Confidently Using Microsoft Teams – A Guide to Long-Term User Adoption for Schools

The main challenge schools, academies and multi academy trusts face when rolling out a new technology or platform is user adoption.

Typically, a core group of tech-savvy teachers and staff embrace the new technology, while others are left behind.

This results in various, separate solutions being used within the school, with learning resources scattered across different places and servers and – ultimately – your school not making the most of the technology it has invested in.

But the key reason for this isn’t usually the platform or technology itself. Instead, it’s a lack of a clear, long-term plan and strategy.

Switching to a brand-new technology isn’t easy; it’s a significant change for all involved. But we must make sure that we bring everyone along together on the journey to ensure higher user adoption and avoid leaving anyone behind.

Of course, a further problem has also been born in 2020. Covid-19.



Many schools were forced to adopt tools like Microsoft Teams and SharePoint for short-term gains due to school closures and remote teaching.

While this placed a plaster over the problem and gave students the short-term support they needed to learn from home temporarily, the rushed approach didn’t take into consideration the potential long-term impact of the technology.

We now need to take a step back and think about a long-term strategy so that the technology you’ve invested in serves your staff and students for years to come.

Moving to the cloud isn’t brand new for 2020. Schools have been adopting Teams and SharePoint to reap the benefits of centralised resources, lower server costs and enhanced learning for years.

Whether you already have Teams and SharePoint, or if you’re new to cloud-based learning, now is the time to implement a long-term strategy for your new technology. And here’s how you can do that.

  • Communicate your vision to the school.
  • Give key people ownership over the project.
  • Set a long-term plan.
  • Set milestones and key dates.
  • Deliver hands-on training.
  • Measure your success and resolve issues.
  • Adjust, adapt and adopt.

The User Adoption Journey

Communicate your vision to the school.

Introduce the new technology to your staff to let them know what your vision is and what the new way of working will look like.

It’s crucial to outline your key reasons for switching to the new technology by explaining clearly the benefits to the school, to staff and to students. Weaving it into your school ethos and culture further strengthens your argument and helps to get more people on board with the idea.

Three things to keep in mind when communicating your vision:

  • What does the new reality look like?
  • What are the benefits to the school?
  • How does this fit in with the school ethos and culture?

Here’s an example of how a school has tied in their new technology with their school ethos:

School Vision

Give key people ownership over the project.

Select a group of champions who work with you on the project to help with the planning stage and drive user adoption within their department.

This stage is important because having representatives from each area of the school not only enables them to have a sense of ownership over the product but also encourages other staff members to use the technology as it rolls out.

A typical project team might look like this:

Project Team:

  • Curriculum representatives for Teaching and Learning.
  • MIS Manager.
  • Head of Digital Strategy.
  • IT Support Team.

What do they do:

  • Plan and own product.
  • Showcase benefits to staff.
  • Provide training support.

Department Champions:

  • Curriculum Lead from each department.

What do they do:

  • Drive usage in their departments.
  • Showcase benefits.
  • Provide cascaded training.

Set a long-term plan.

The planning stages are vital to save time, money and ensure the new technology works well for everyone who will be using it.

Use spreadsheets to map out what you need the software to do for your school.

For SharePoint, a central space is essential to avoid unnecessary duplication of work and files, scattered resources and information siloes.

It’s easy to fall into the habit of everyone creating their own sites, with no central governance, and we’ve found this has been a common problem for schools who were compelled to rush adoption as a response to coronavirus.

If this sounds like you, don’t panic. Now is your chance to get everything in order and avoid more work in the future.

The key concept to keep in mind when planning is to think about the long term and how you can scale up your use of this technology year after year.

Here is an example of how a simple plan for SharePoint for schools might look like:

SharePoint home page.

Whether you’re a member of staff or a student, you can access published news and information about the school here.

Communication sites.

Sites for publishing information to large groups of people. Content is there to be consumed, rather than co-authored – for example, staff briefings, library services and policy documents.

Non-curriculum teams.

Secure areas only accessible to small groups of people who need access. For example, finance and administration .

It’s essential to keep this a flat, simple structure that is easy to scale up.

Subject sites.

All of your long-term resources are stored here. It’s a central place that has resources stored so they can be used year after year.

There’s a tendency to use Class Teams for this, which works for one academic year, but as soon as that ends, teachers need to duplicate all the content to another Class Team.

Storing all resources in SharePoint not only reduces the duplication of work, but also unlocks further opportunities. Departments can share resources, co-author documents and Heads of Departments can check the quality of the learning resources.

Teams.

Used for collaborating and communicating with other people. For example, department groups, the finance team and Class Teams.

One crucial thing to remember is you don’t have to get it right first time. It’s a process, and by listening to feedback, you’re able to build a solution that works for everyone in your school.

SharePoint education megamenu

Set milestones and key dates.

User adoption doesn’t happen overnight. There’s no quick fix, and it’s an ongoing process.

Break up your long-term plan into milestones, helping users have something to aim for, as well as to celebrate progress.

For example, it could be that you set your file servers to read-only by a specific date, allowing staff to have a deadline for when they need to move their resources to the cloud.

Three things to remember when setting milestones:

  • Be realistic – it’s not going to happen overnight.
  • Be flexible – milestones can be pushed back or brought forward, depending on your school and staff.
  • Get feedback – listen to your users and adapt your approach.

Deliver hands-on training.

Support staff by delivering quality, hands-on training.

Avoid one huge webinar presentation and get people involved using the software.

Deliver training to small groups, not everyone at once. Think about how you’d teach a lesson to students.

Split up teaching and non-teaching staff to tailor the sessions as much as possible to the audience. Teaching staff need to know about some features that non-teaching staff won’t use – for example, Assignments in Teams.

Grouping by ability helps to make sure no one gets left behind, and you’re not training staff on tools and features they’re already confident using.

Three things to keep in mind when delivering training:

  • Don’t train once and stop there, refreshers might be needed.
  • Be open to feedback and adapt your process.
  • Do your students need training too?

If you’re stuck on where to get started with training, we have some free training videos that are specifically geared towards schools.

Measure your success and resolve issues.

Evaluate your progress and measure user adoption as you move through your plan.

You can do this by getting feedback from staff and regularly talking to your champions to spot any barriers and challenges users are facing.

Microsoft Forms is a great way to do this. You can create a quick survey to see what areas you need to improve on. And, with Microsoft Teams , you can see who is using the software and – more crucially – who isn’t.

Three areas to monitor when you measure user adoption:

  • The key challenges people are facing.
  • The features that aren’t being used by staff.
  • The staff/departments who aren’t using the software.

At Cloud Design Box, we have our own analytic dashboard to help keep track of teacher user adoption with Teams assignments.

Cloud Design Box Teams Insights

Adjust, adapt and adopt.

Once you have collected feedback and data showing your user adoption progress, it’s essential to adjust and adapt your process to suit your school’s needs.

This is different for every school, but for example, it might be that you need to adjust training to suit the ability of your staff, or, alternatively, focus on a specific area where a large percentage of staff are struggling.

Three keys things to keep in mind when adjusting your process:

  • Be realistic.
  • Don’t be afraid to go back.
  • Keep checking user adoption and adapt accordingly.

User Adoption Cycle

By staying realistic, setting clear goals and adjusting your process, you’ll be able to get everyone on board with your new technology.

Do you need help with user adoption or a Teams solution that helps save teacher time? Contact us for a chat:

Email: info@clouddesignbox.co.uk
Website: https://www.clouddesignbox.co.uk/contact
Telephone: 01482 688890

Reduce Your Workload and Deliver Outstanding Home Learning With These Free Webinars

Cloud Design Box is hosting five free virtual events in December and January, especially designed for teachers to help them make the most of Microsoft Teams and deliver outstanding learning to their students.

As Microsoft Global Education Training Partners with CPD-certified courses, we’re delighted to be partnering with two leading technology providers, who specialise in education – Novus and RivaNET.

Novus provides IT services to a wide range of schools, academies and multi-academy trusts, giving them access to market-leading technical services that are proven, dependable and reliable.

Meanwhile, RivaNET specialises in delivering enterprise-grade IT systems to UK independent schools and colleges, enabling them to deliver quality, innovation and excellence.

Below is a description of each event and how you can sign up for free.

Tailored to Secondary Schools and Academies

Best Practices with Microsoft Teams – Tuesday 1 December 2020 1pm-2pm

Delivered in partnership with Novus, our first event has been specially-designed around overworked teachers who are struggling with Teams.

Learn how to eliminate additional work by collaborating on resources in a centralised location.

Department leaders learn how they can free up their staff’s time by using these tried-and-tested best practices.

Centralising Resources and Reducing Workload using Microsoft Teams – Tuesday 19 January 2021 – 2pm-3pm

Focusing on how department leaders can centralise resources in one, accessible location, this session is perfect for those who want to learn more about collaborating in Teams.

The Novus and Cloud Design Box training team guide you through how to best centralise your resources in Teams in a way that reduces teacher workload.

Planning Long Term User Adoption Strategy for Microsoft Teams in Schools and MATs (Multi Academy Trusts) – Tuesday 19 January 2021 – 3pm-4pm

When adopting any new technology, it’s crucial to bring everyone along on the journey with you – not just the tech-savvy members of staff.

Teams is no different. In this session, Novus and the Cloud Design Box training team walk you through how to plan for long-term success with Teams, without leaving anyone behind.

Tailored to Independent Schools

Introduction to Microsoft Teams powered by Cloud Design Box and RivaNET – Thursday 3 December 2020 10am-11am

Blended learning has played a crucial part in providing students with uninterrupted learning this year. The blended approach also provides an effective way of reinforcing face-to-face learning with online resources and interaction.

In this session, discover how to best use Teams to support home learning confidently.

Save time and get more out of Microsoft Teams powered by Cloud Design Box and RivaNET – Thursday 14 January 2021 – 3pm-4pm

For many schools, moving to Teams has been an incredible culture change and also increased the workload of teachers.

This session demonstrates how you can save time and avoid duplicating work when creating quality online resources that can be re-used year after year.

If you sign-up but cannot attend, they will send you a video recording of the session. Feel free to share these links, anyone can sign-up.

Cloud Design Box solutions

In addition to the free events, we have provided some information below about the benefits and features Cloud Design Box add into Teams and SharePoint. If you would like any further information or would like to arrange a demo, visit the website https://www.clouddesignbox.co.uk.

Saving time for teachers

Central Resource areas help teachers reuse department resources from within each class and assignment.

A clear long-term strategy

Our program of rollout, training and follow up provides the school with a long-term strategy to succeed with Microsoft Teams.

Building confidence with new technology

Interactive online CPD certified courses for small groups of staff with a dedicated trainer so staff can gain confidence and embrace a new way of working. Creating and sharing quality resources in the cloud is no longer exclusive to tech-savvy teachers.

Easy-to-use

A global personalised menu for easy clear navigation into Teams and sites, even for beginners.

easy to use

Saving costs for schools

Large long-term savings when refreshing hardware and licensing. Potential to replace other third-party software packages into a single system.

Work with your current Teams or build you new ones

Already have Teams?

If you already have Teams and Microsoft School Data sync through another provider, we can integrate with that data directly without additional MIS integration causing no disruption.

Don’t already have Class Teams?

We can integrate with most UK MIS providers to sync class team membership using Microsoft school data sync.

Features in more detail

Replace school network drives

Create long-term storage areas in Teams and SharePoint for non-curricular shares currently on the school network. Saving costs and getting all the benefits of moving to the cloud.

Staff subject analytics

Ensure no one is left behind using the staff assignment analytic tool. Department leaders can track how often each department is setting assignments.

Staff Subject Analytics

Keep track of departments

Heads of department can easily keep track of the quality of resources being used in classes using centralised resource areas.

Staff department team

One version of the truth

Resources are centralised to avoid duplication of work. No need to upload resources for every class team you teach each academic year!

Students can drop off work

Each student in the class has an individual private folder and the class teacher can provide regular feedback on live documents.

Student Teams drop off folder

Departmental meetings and chat

A place for departments to meet online and share best practices.

Publish resources

A SharePoint intranet to help you publish resources such as policies and news throughout the whole school.

SharePoint intranet

Manage your own Teams

We provide a self-service tool to create teams and sites.

Contact us for a chat:

Email: info@clouddesignbox.co.uk
Website: https://www.clouddesignbox.co.uk/contact
Telephone: 01482 688890

How to Download a Meeting Attendance Report in Microsoft Teams

As a teacher it’s important to measure engagement of students that are home learning. Microsoft Teams has given us a quick and easy tool to enable us to do this. 

In this post we look at how to download an attendance report of an online lesson. 



Once the participants of your Teams meeting have left and before you exit the meeting window you can view and download the meeting attendance report by following the steps below.

From the Meeting Control Panel select the Show Participants button.

Show participants panel

Click on the menu (three dots) in the people panel.

menu button

Select “Download attendance list” from the menu.

download attendance list

The CSV file will download.

CSV download

Once the spreadsheet has opened you will be able to view the names of the meeting participants. The “User Action” column displays when the participants have joined and left the meeting with the “Timestamp” column displaying the date and time the action occurred.

attendance report in Microsoft teams

Using this report can help to drive better attendance and engagement of remote lessons thus empowering teachers to achieve better results for their students.

Need help getting good user adoption in your school or MAT? Visit our website to see if we can help you!

Helping Microsoft Teams and SharePoint Work Better for your Teachers, School and MAT – Free Webinars and Training

Arbor MIS is partnering with Cloud Design Box to host three free training sessions specially designed for schools, academies and multi academy trusts who are using, or planning to use, Microsoft Teams to deliver blended learning for their students.



Click here to register for any of our three sessions

Arbor MIS works with over 1,250 primary, secondary and special schools in the UK, making it one of the fastest-growing MIS communities in the country. Helping staff accomplish more, work collaboratively and stay connected on the cloud, Arbor works closely with the Department of Education and Local Authorities to provide tools that save schools time and money.

We work with Arbor to help our customers enjoy more flexibility to set work, collaborate and share resources for their classes; their technology and data helps us to provide access to Class Teams, Class Notebook and centralised subject Teams through an easy-to-use class dashboard.

We’re thrilled to offer three sessions that will take place on Teams across two days, from Tuesday 24 to Wednesday 25 November.

Planning Long Term User Adoption of Microsoft Teams in Schools and MATs

The first session, taking place at 10am on the Tuesday will centre around helping schools with user adoption and planning for the long-term.


Planning Long Term User Adoption of Microsoft Teams in Schools and MATs

It’s perfect for you if you have already adopted Teams but need a hand getting students and staff on board and using the technology. We’ll discuss ways in which you can get started, as well as how you can develop a long-term plan to make the most out of the suite of tools.

Cloud Design Box hosted this at the Department for Education’s EdTech Festival earlier in 2020 and it went down well with school leaders and MATs who needed a clear plan of action to succeed with the software.

Blended Learning for Primary Schools with Microsoft Teams

Specifically built for Primary Schools, this webinar will provide you with a solid foundation of using Teams to deliver learning in and outside of the classroom, for example, using Class Notebook to host and online lesson and making the most out of the conversation features in Teams. This session will take place at 3pm on Tuesday 24 November.


Blended Learning for Primary Schools with Microsoft Teams

Centralising Resources and Reducing Teacher Workload using Microsoft Teams

We know this year has been tough on teachers, who have had to quickly increase their workload to provide digital and online resources for their classes.


Centralising Resources and Reducing Teacher Workload using Microsoft Teams

Tuesday afternoon’s session has been developed with overworked teachers in mind, who are struggling with Teams. We’ll show you some time-saving ways that you can centralise and improve your resources with Teams. This session will take place at 1pm on Wednesday 25 November.


All our webinars are open to anyone working within a school, academy or multi-academy trust. To sign up for any of the sessions, please fill out this form with your details and you’ll be send an email invite to join us in November.

How to Find and Restore Missing (Deleted) Microsoft Teams

Missing Class Team? It may have been deleted, here is a guide on how to restore a deleted Team!

A Team consists of an Office 365 groups, SharePoint site and a Microsoft Team. There are many ways to restore these deleted components but if you want to quickly restore the entire Team, follow the steps below:



Login as an Office 365 global admin (or delegated admin role), open the exchange admin centre (the link to this is on the left side of the main Office 365 admin centre).

Go to “Groups” under the “recipient” menu heading.

Groups in the exchange admin center

If you have more than 500 teams, click the “Get All Results” option and wait for the groups to finish enumerating.

Get All Results

Sort the groups by status to see the deleted Teams easily. Select the Team to restore and “Click here to restore”.

restore deleted class team

Confirm when prompted to restore the team.

Confirm restore class team

A few minutes later, the Team will be back!

Class Team

Global Insights for Measuring Student Engagement with Microsoft Teams

During these difficult times, blended learning has been critical in providing students with uninterrupted learning. The blended learning approach can provide an effective way of reinforcing face-to-face learning with online resources and interaction.

However, it can be difficult especially with students working remotely and it is a challenge for the school to identify students who are not engaging well. Microsoft Teams Insights can help in providing detailed information on student engagement.

In these video guides, we take you through adding the insights tab to Class Teams and how to use it to track student usage, assessment trends, digital activity and much more.

In the first video, we look at new global insights app to measure student engagement across all class teams.



In the video below, we look at a more detailed view of the class breakdown and some custom analytics that we can also add into your tenancy.



You can find out more information on Cloud Design Box and how we can help your school get the most out of Microsoft Teams on our website.

Setting Team Policies for Safeguarding in Education

Before you start to use Teams in school, it is important to consider setting policies for safeguarding to promote the welfare of children and protect them from harm.

Each school must consider their own policies because one size does not fit all. For example, some schools might be comfortable with students direct messaging teachers for help while others will want this communication in a more open space. The school’s behaviour policy should also be taken into consideration. It is therefore important for IT to involve the safeguarding officer when planning out which policies to apply to users.

Microsoft have made it easier to assign policies to users (this was previously done through PowerShell and still is for some policies – see our previous PowerShell post).

Teams Admin Center

We recommend you create a custom policy for both staff and students. Staff will need changes to the policies too otherwise they won’t be able to do things like delete student messages in Teams (see our previous PowerShell post).



It is also important to remember that there isn’t a single policy to manage teams, it is broken up into:

  • Meeting Policies
  • Live Event Policies
  • Messaging Policies
  • Permission Policies (PowerShell applied only)
  • Emergency Policies (PowerShell applied only)
  • Voice Routing Policies
  • Call Park Policies
  • Calling Policies
  • Caller ID Policies (PowerShell applied only)

For each of these policy types, you will find a Global (Org-wide default) policy which will apply to everyone. Any changes to that policy will apply to everyone automatically.

Create a new policy

Create a new policy and give it a name using the “Add” button.

Create Policy

New messaging policy

Apply the policy to a group

Click on the “Group policy assignment” tab (if it’s not visible refer to our PowerShell post).

Group policy assignment tab

Click “Add group”.

Add Group Button

Search for a group and then select a policy before clicking “Apply”.

Apply Teams Policy to Group

This is much easier and quicker than running PowerShell scripts, we hope you find that useful!

Update 11/11/2020: We have been informed that if you set a user’s policy through PowerShell, this group method above may not work for you and you may need to use PowerShell to apply the policy.

A Huge Welcome for Our New Support Technicians

We’ve recently welcomed two new starters to the Cloud Design Box team.

Since March, we have been operating fully remotely, supporting our existing clients, as well as other schools, multi-academy trusts and businesses who need a helping hand transitioning to the cloud.

This increase in demand for remote learning, blended teaching and cloud-based resources has meant a need for us to expand our Support Team.

Abdallah and Steve are our new Support Technicians and will be working to respond and resolve your support tickets.

Abdallah

Abdallah has a passion for learning new technology and, as a good Samaritan, he regularly enjoys supporting deaf individuals at his local youth centre.

“I am excited to work with Cloud Design Box, it’s a great opportunity for me to learn how to build and support this amazing technology,” he says.

“In my previous job, I was a user of SharePoint and it’s simply amazing. Everything you need is in one centralised area and document collaboration makes it a lot easier to create and store files.”

Prior to joining the Cloud Design Box Team, Abdallah worked as an IT Support Analyst for a national care company. He was responsible for supporting thousands of staff across the company.

Abdallah decided to take a break from IT to try and figure out which career path he wanted to take. To his surprise, Cloud Design Box got in touch and we both quickly realised he was perfect for the role.

“The team is fantastic. We’re a small team, but it just goes to show, it’s not about the quantity, but the quality of people,” he adds.

Steve

Steve Hill is also thrilled to jump on board to support schools, academies, multi-academy trusts and businesses.

“I worked in IT support within both education and business for around 20 years,” he says.

“I’m mostly looking forward to learning new things with Microsoft 365, SharePoint and Teams.”

Steve started his career in education in 1999 and moved across to business IT support eight years ago. He’s now supporting both the education and business sector in his role at Cloud Design Box.

Welcoming new members of the team during a pandemic has been challenging, but with the help of Microsoft Teams and SharePoint, we are able to stay connected while working remotely.

Cloud Design Box Team

You can find more about our growing team at www.clouddesignbox.co.uk/about.

Policy Acknowledgement Receipt using Microsoft Forms

It’s important to keep track and evidence who has read policy documents in any organisation or school.

Below, we have created a video on how you can quickly and easily create a policy acknowledgement receipt using Microsoft Forms.



Class Team Cheat Sheet for Teachers

Are you new to Teams or not quite sure about the right places to do things?

We have created a simple overview below for some of your key educator actions!

Class Teams Cheat Sheet

1. Posts

Have group discussions, video calls and praise students. Great for communicating with your class.

2. Files

Individual student work folders for any work that requires constant feedback between student and teacher throughout the academic year (e.g. class work or coursework).

3. Class Notebook

A student exercise book. Each student has their own section and can create pages with content (just like a real-life exercise book). The teacher can see all students section and can virtually stick their head over the student’s shoulder to see what they have written in their exercise book. There is also a content library for the teacher to add notes.

4. Assignments

Set assessed work, hand out work to students, collect submissions and mark.

5. Grades

This is a grade book linked to the assignments. See all the assignments set throughout an academic year or all the assignments set for an individual student throughout the academic year.

6. Long term resources

Access long term student facing resources in your centralised resource bank. Saves time by not having to upload your resources into each class that you teach and share resources with your department. Department heads can check on the quality of these centralised resources.

7. Insights (optional – add as tab)

Measure student engagement with statistics.

8. Breakout Groups (optional – add as channels)

Create breakout groups so students can work together on projects. These can be private channels on visible by the students added or open to the whole class.

Additional functionality

Please note that the student folders and long term resource tab is a feature provided by Cloud Design Box to help save teachers time and make it easier to work in Class Teams automated from MIS (SIS) data. You can contact us here.