Microsoft 365 user adoption tips from a large multi academy trust (MAT)

In this second podcast episode with Bridge Academy Trust (BAT), we discuss user adoption tips with Mark Fuller, IT Director and how he is supporting 12 schools to embrace the tools in Microsoft 365.



Bridge Academy Trust is a large MAT made up of four secondary schools and eight primary schools. In 2021, the Trust worked with Cloud Design Box and its partners to merge ten different Microsoft 365 tenants and roll out SharePoint and Teams to each school in the trust.

You can read the details about this merge and migration project in this blog post.

One of the key challenges when rolling out Microsoft 365 across BAT was that each school was at a very different stage in terms of blended learning.

“Some of our secondary schools were already using the full suite of tools in Microsoft for teaching and learning. Meanwhile, other schools were only using it for email and storing some files in OneDrive,” Mark explains.

“We also had a school using G Suite that we needed to migrate across and support them in using brand new blended learning tools.”

Mark describes his approach when it came to encouraging user adoption of Cloud Box in each school.

His first quick win is to set the school’s SharePoint intranet as the default homepage:

“This way, I’ve won half the battle because they’re already using it. The page contains links the staff will find useful – timetables, web applications, finance forms, HR forms, policies etc,” Mark tells us.

“When they open their computers, it’s the first thing they see – they haven’t got to start typing out the URL. It just makes navigation so much easier.”

As they roll out, Mark is working with each school to introduce them to SharePoint and Teams and support them with user adoption.

“I speak to staff and give them a brief demo of what SharePoint and Teams can do. I do live webinars and drop-in sessions using Microsoft Teams and record them so staff can watch later if they miss the live events,” he continues.

“I have also created a training site within SharePoint for staff to access. This not only has my own resources on there, but I have links to the courses created by Cloud Design Box and Microsoft. There’s no point in me re-creating what has already been done and they have saved me so much time.”

Access our free training videos here.

Mark points out that it’s important to recognise that each school, even if they are in the same trust, has very different needs and will use Microsoft 365 in different ways:

“It’s important we work with schools to create something that they will use, rather than telling them exactly how to use it. This has worked well, and we’ve had schools ask for all sorts of things, like a place to store all exam information and a site dedicated to assemblies,” Mark enthuses.

Lastly, Mark has made himself available to answer questions for any school that needs it:

“It can be a bit of information overload for some staff, so alongside the training and drop-in sessions, I have made myself available to answer questions from schools.”

If you would like to find out more about our Cloud Box platform and how we can help improve communication and collaboration in your school or MAT, book a free demo today.  

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