Monthly Archives: August 2020

A Huge Welcome for Our New Support Technicians

We’ve recently welcomed two new starters to the Cloud Design Box team.

Since March, we have been operating fully remotely, supporting our existing clients, as well as other schools, multi-academy trusts and businesses who need a helping hand transitioning to the cloud.

This increase in demand for remote learning, blended teaching and cloud-based resources has meant a need for us to expand our Support Team.

Abdallah and Steve are our new Support Technicians and will be working to respond and resolve your support tickets.


Abdallah has a passion for learning new technology and, as a good Samaritan, he regularly enjoys supporting deaf individuals at his local youth centre.

“I am excited to work with Cloud Design Box, it’s a great opportunity for me to learn how to build and support this amazing technology,” he says.

“In my previous job, I was a user of SharePoint and it’s simply amazing. Everything you need is in one centralised area and document collaboration makes it a lot easier to create and store files.”

Prior to joining the Cloud Design Box Team, Abdallah worked as an IT Support Analyst for a national care company. He was responsible for supporting thousands of staff across the company.

Abdallah decided to take a break from IT to try and figure out which career path he wanted to take. To his surprise, Cloud Design Box got in touch and we both quickly realised he was perfect for the role.

“The team is fantastic. We’re a small team, but it just goes to show, it’s not about the quantity, but the quality of people,” he adds.


Steve Hill is also thrilled to jump on board to support schools, academies, multi-academy trusts and businesses.

“I worked in IT support within both education and business for around 20 years,” he says.

“I’m mostly looking forward to learning new things with Microsoft 365, SharePoint and Teams.”

Steve started his career in education in 1999 and moved across to business IT support eight years ago. He’s now supporting both the education and business sector in his role at Cloud Design Box.

Welcoming new members of the team during a pandemic has been challenging, but with the help of Microsoft Teams and SharePoint, we are able to stay connected while working remotely.

Cloud Design Box Team

You can find more about our growing team at