Tag Archives: Leeds

Changing the default reply button in Outlook Web Access from “Reply all”

Your users may have noticed that the default reply button in Outlook Web Access is “Reply all”. This can result in emails accidentally being sent to the wrong person (as many users assume this is the reply button without reading it).

Reply all in OWA is default

Luckily you can change this default behaviour.

Change for an individual user

The user can change this setting themselves by going into the Mail settings.

Mail Settings

Under Mail, Automatic processing and Reply settings, the user can change the default response to “Reply”.

Reply settings

Change for all users

There is a PowerShell command which will set this for a mailbox.

Set-MailboxMessageConfiguration cloudacademy -IsReplyAllTheDefaultResponse $false

We can take this further and loop through all the mailboxes to apply this setting.

Get-Mailbox -ResultSize unlimited -Filter {(RecipientTypeDetails -eq 'UserMailbox')} | Set-MailboxMessageConfiguration -IsReplyAllTheDefaultResponse $false

Changed to reply

Hopefully you have happy users again after that change! Video guide below.