Monthly Archives: August 2013

Troubleshooting Office Web App Farm Installations

New functionality in Microsoft Office Web Apps is the preview feature in search (see below). Setting up a separate farm for Office Web Apps is a great way to improve performance and make a scalable solution but it can bring up some new technical challenges. A couple of the most common issues are listed below.

Web Apps Search Preview

Do the internal and external URLs of the Web Apps Server resolve from the SharePoint server?

Test: https://webapps.contoso.com/hosting/discovery
Should return XML without certificate error

Test: https://WebAppServer01.contoso.com/hosting/discovery
Should return XML without certificate error

Certificate Error?

When setting up the web apps farm, a SAN certificate needs to be specified with both the internal URL and the external URL (see below). Wildcard or single host certificates will not work.

SAN Certificate
404 not found?

Both the SharePoint and Web App server need to see each other. Make sure that internal DNS is setup for the external web app address. Run ipconfig /flushdns on the SharePoint server. The SharePoint server needs to resolve both addresses internally.

The Web Apps server also needs to have an entry for the SharePoint site URL. Ensure that the SharePoint site has an internal DNS entry and flush the DNS on the web apps server. Browse to the SharePoint site on the web apps server to ensure that it can see the site without any certificate errors.